Product Appreciation Period

In accordance with consumer protection regulations, certain products are not eligible for the 7-day appreciation period, including but not limited to:

• Perishable goods or products with a short shelf life
• Customized or made-to-order products
• Unsealed audio or video products
• Opened personal hygiene products
• Other products subject to the “Reasonable Exceptions to the Right of Withdrawal for Distance Selling”

Unless otherwise specified, all eligible products purchased from our store are entitled to a 7-day appreciation period (including weekends and holidays) starting from the day after the product is delivered.

Please note that the 7-day appreciation period is not a trial period. It is intended to allow customers to inspect and confirm whether the product meets their expectations.

If you wish to request a return or exchange, please contact our customer service team within 7 days of receiving your order and provide the following information:

• Order Number
• Contact Phone Number
• Product Name
• Reason for Return/Exchange (photos are recommended)

Our customer service team will assist you with the return or exchange process after reviewing your request.

Customer Service Information

Email: service@nsmuscle.com
Phone: +886-965-384-856
Address: No. 369-2, Lanchang Rd., Nanzi Dist., Kaohsiung City, Taiwan

Returns Will Not Be Accepted Under the Following Circumstances

• The request exceeds the 7-day appreciation period
• The product has been opened, used, or damaged due to human factors (e.g., stains, damage, wear, scratches, or contamination)
• Incomplete packaging, missing accessories, gifts, or invoices
• Malicious, excessive, or repeated return requests

Return Process

Contact Customer Service → Return Eligibility Confirmation → Prepare Complete Product & Invoice → Provide Pickup Time and Contact Information → Logistics Pickup Arranged

The returned item(s) will be collected by our authorized logistics partner.

Refund Policy

Credit Card Payments

Once the return has been confirmed and approved, the refund will be credited back to the original credit card account used for payment.

Cash on Delivery

Once the return has been confirmed and approved, the refund will be transferred to the bank account provided by the customer.